Overview

At CTrade Corp, we want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re here to help!

1. Return Eligibility

You may return most items within 14 days of receipt, provided they are:

• Unused and in their original packaging
• In the same condition as when you received them

2. Non-Returnable Items

Certain items are non-returnable, including:

• Perishable goods (e.g., fresh pet food)
• Customized products
• Opened pharmacy items for health and safety reasons

3. Return Process

To initiate a return:

1. Contact Us: Reach out to our customer service team at [your contact information] to request a return authorization.
2. Pack the Item: Carefully package the item in its original packaging, including all accessories and documentation.
3. Shipping: Send the item to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to an error on our part.

4. Refund Process

Once we receive and inspect your returned item:

• We will process your refund within 5-10 business days.
• Refunds will be issued to the original payment method used for the purchase.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide instructions for a return or exchange, and you will not be responsible for return shipping costs in these cases.

6. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.

Need help?

Contact us at support@ctradecorp.com for questions related to refunds and returns.